Terms and Conditions

1. Description of Services

Composed Hearts provides non-medical sitter services and family support services in Bessemer, Birmingham, and surrounding areas of Alabama.

Services may include:

• Child supervision and companionship.
• General sitter services.
• Family respite support.
• Assistance with age-appropriate daily activities.
• Other approved non-medical support services.

Services are subject to availability and an agreed-upon service arrangement.

Composed Hearts does not provide skilled nursing, medical treatment, or other licensed healthcare services unless separately authorized and legally permitted.

2. Client Responsibilities

Parents and legal guardians are responsible for:

• Providing accurate information about the child or family member receiving services.
• Providing emergency contact information.
• Disclosing relevant allergies, safety concerns, and special instructions.
• Providing necessary supplies and instructions.
• Ensuring that an authorized adult is available for communication and emergencies.
• Informing Composed Hearts of changes that may affect scheduled services.

3. Scheduling and Appointments

All services must be scheduled and confirmed in advance.

Submitting an inquiry or service request does not guarantee availability.

Composed Hearts reserves to confirm or decline service requests based on availability, staffing, and the ability to safely meet the client's needs.

4. Payments and Fees

Service rates, payment arrangements, deposits, and applicable fees will be communicated before services are confirmed.

Clients agree to pay all approved charges according to the agreed payment schedule.

Additional fees, if applicable, will be disclosed before they are incurred.

5. Cancellation and Rescheduling

Clients are asked to provide advance notice when canceling or rescheduling services.

Any cancellation fees or deposit requirements will be disclosed in the service agreement before booking.

Composed Hearts reserves the right to cancel or reschedule services when necessary because of emergencies, staffing limitations, safety concerns, or circumstances beyond our control.

6. Safety and Emergency Procedures

The safety and well-being of clients are important to Composed Hearts.

Clients must provide accurate emergency contact information and disclose relevant safety or medical information necessary for appropriate non-medical supervision.

In an emergency, emergency services may be contacted when appropriate. Parents or legal guardians will be notified as soon as reasonably possible.

7. Service Limitations

Composed Hearts reserves the right to decline or discontinue services when:

• A requested service falls outside our approved service scope.
• The client's needs exceed our available qualifications or capabilities.
• A situation presents an unreasonable safety risk.
• Required information or documentation has not been provid